🔗 Essential links and phone numbers for the coaching team

Learner Platform - this is your demo account and also the learners' view of EnGen
Admin Platform - accessed using the same credentials as the demo platform
Document with the description of the accounts with coaching: COACHING ACCOUNTS TRAINING
Educational Resource Center: (ERC)
EnGen Course List and Content Description: EnGen Course List + INDUSTRY-ALIGNED COURSES

Document with the description of coaching client packages: FTP or OCH - Program, EV, and Expectations
Coaches’ Content Recommendations: Content Recommendations by Topic and Level

USEFUL LINKS AND RESOURCES TO SHARE WITH THE LEARNERS

FTP Videos

Video in English: https://engen.wistia.com/medias/hc8e4z60lb

Video in Spanish: https://engen.wistia.com/medias/2r36uvathn

FTP Landing Page

FTP Landing Page in English: https://getengen-8595083.hs-sites.com/first-coaching-meeting
FTP Landing Page in Spanish: https://getengen-8595083.hs-sites.com/first-coaching-meeting-0
Open Coaching Hours Calendar: https://getengen.com/open-coaching-hours
Learner Calendar: https://getengen.com/learner-live-session-calendar
How to Download the App—English (PDF)
How to Download the App—Spanish (PDF)
Email address to get in contact with the coaching team: help@getengen.com
Email address to submit a writing assignment: writing@getengen.com
Form to gather learners’ goals: Goals Type Form
Instructions to understand how to use the writing package:
- (English) Welcome to the EnGen Writing Workshop
- (Spanish)Bienvenido al taller de escritura de EnGen
Learner’s Coaching Agreement:
EnGen – ACUERDO CON TU ASESOR/A
EnGen- AGREEMENT WITH YOUR COACH
EnGen Scholarship Program Application Process and Forms: Scholarships Form
Proof of Enrollment Letter: EnGen Enrollment_Letter
The link to access the EnGen Chatbot is the AI chatbot
(English) FAQ page: https://getengen.com/faq-en
(Spanish) FAQ page: https://getengen.com/faq-es

Pre-enrollment phone numbers

Amazon - (888) 565-1510 (they can navigate to the English or Spanish number from here)
CAEL - (929) 930-4476
EdAssist - (240) 549-5864
General - (877) 375-6609 - a catchall number for smaller clients
Scholarship - (877) 760-4369
Workforce Edge - (833) 766-9538

Other Resources for Coaches

Folder to access coaching handbook approved documents: Coaching Handbook
Link to reset learners’ passwords: Password Reset
Waiting list: EnGen Scholarship - Waiting List
Technical Bugs: Report Bugs with Voxy Tickets
Teacher’s Feedback: Voxy Tickets Feedback Live Instruction
EnGen Resource Center (ERC)
How to Modify EnGen Certificates
Writing Helper Link

Coaching Training Resources

Career Pathways Training: Career Pathways - General Presentation for Coaches

Recording on EnGen Methodology: Training with Katie (for Coaches) Trainings for Coaches
My Study Time
EnGen Proficiency Assessment
Continuing Education & Career Growth Opportunity Research

Success Stories Process

HubSpot Training

HubSpot Properties Roadmap

Additional spreadsheets Coaches use for tracking data

Criteria to Recommend Deactivation for all clients: Learners Recommended for Deactivation (Enrolled Before September 11th)
Guild Learners who did not request to re-enroll but were still included in the re-enrollment list received from Guild, and learners who don't respond to any outreach. Use this Spreadsheet to track them: Re-enrollment Tracking Feb 2025 (Guild)

Amazon Specific

US Pathways detailed sheet
Amazon: Packages, EV Criteria & Pricing
Career Choice Coaching - (Kaplan)
Spreadsheet to track extra PC credits Coaches give to Amazon learners: Amazon - learners who use all PCs.
Amazon and Cael EV
Instructions to Deactivate Accounts (Amazon, Scholarship): How to Deactivate an Account?
Deadline extension: Amazon & CAEL EV deadline extension - Guidelines and Best Practices for Coaches
Instructions to change the learners' package: Instructions to change a learner’s program/package. Amazon & CAEL
Amazon Career Choice Program: Everything you need to know
Kaplan and Amazon Career Choice

The pre-enrollment number for English and other languages is (272) 200-4963, and for Spanish only (717) 882-5121

+ (888) 565-1510 (they can navigate to the English or Spanish number from here)

CAEL

EnGen / CAEL: Supplier Overview, 2024-2025

The pre-enrollment number for Cael (929) 930-4476

Guild Specific

URL for Guild learners to access their Guild accounts: Guild Login

Process document to submit escalations to Guild: Escalation Submission

FAQ- Guild Re-Enrollment/Enrollmentis + (Sample-Phone Call Guide)

Guild Help Center

Guild Learners who did not request to re-enroll but were still included in the re-enrollment list received from Guild, and learners who don't respond to any outreach. Use this Spreadsheet to track them: Re-enrollment Tracking Feb 2025 (Guild)

Penn Foster

Penn Foster’s High School + English Language Training Support Talking Points

Penn Foster List of Courses by Level.

Ed2Go

Ed2go (CDA) shows the List of Courses by Level

Ed2go (HVAC) shows the List of Courses by Level.

Homebridge

Homebridge FAQ

Homebridge Training

Coaching Performance Survey

Feedback Survey

Useful Reports