ENGEN PLATFORM ESSENTIAL LINKS
EnGen homepage/login page: https://app.getengen.com/v2/#/home
EnGen homepage/login page (that will open on desktop or open the app on mobile): https://engen.app.link/TTIbO1P3fCb
Group classes page: https://app.getengen.com/v2/#/live-instruction/group-classes
Private classes page: https://app.getengen.com/guide/private-classes/
EnGen Catalog: https://app.getengen.com/v2/#/catalog/courses-units
Word Bank: https://app.getengen.com/v2/#/practice/word-bank
Grammar Guide: https://app.getengen.com/guide/grammar-guide/
EnGen account profile: https://app.getengen.com/guide/profile/
Proficiency Assessment: https://app.getengen.com/activities/lesson/vpa/
To contact EnGen via email: help@getengen.com
Download app for iPhone: https://apple.co/3gxp1jG
Download app for Android: https://bit.ly/3osQNCf
Contact EnGen via WhatsApp: +1 (555) 600-6968
Contact an EnGen Enrollment Advisor by phone: (888) 565-1510
LEARNER WELCOME SESSION
Learner Welcome Session: This document contains everything you need. New! Updated 12/19/24
RESOURCES FOR COACHES TO CONDUCT THEIR MEETINGS
- Learner Platform - this is your demo account and also the learners' view of EnGen
- Admin Platform - accessed using the same credentials as the demo platform
- Document with the description of the accounts with coaching: COACHING ACCOUNTS TRAINING
- Educational Resource Center EnGen Resource Center (ERC) - New!
- EnGen Course List and Content Description: EnGen Course List + INDUSTRY-ALIGNED COURSES
- Document with the description of coaching client packages: FTP or OCH - Program, EV, and Expectations
- Coaches’ Content Recommendations: Content Recommendations by Topic and Level
USEFUL LINKS AND RESOURCES TO SHARE WITH THE LEARNERS
FTP Videos
- Video in English: https://engen.wistia.com/medias/hc8e4z60lb
- Video in Spanish: https://engen.wistia.com/medias/2r36uvathn
FTP Landing Page
- FTP Landing Page in English: https://getengen-8595083.hs-sites.com/first-coaching-meeting
- FTP Landing Page in Spanish: https://getengen-8595083.hs-sites.com/first-coaching-meeting-0
- Open Coaching Hours Calendar: https://getengen.com/open-coaching-hours
- Learner Calendar: https://getengen.com/learner-live-session-calendar
- How to Download the App—English (PDF)
- How to Download the App—Spanish (PDF)
- Email address to get in contact with the coaching team: help@getengen.com
- Email address to submit a writing assignment: writing@getengen.com
- Form to gather learners’ goals: Goals Type Form
- Instructions to understand how to use the writing package:
- (English) Welcome to the EnGen Writing Workshop
- (Spanish)Bienvenido al taller de escritura de EnGen
- Learner’s Coaching Agreement:
EnGen – ACUERDO CON TU ASESOR/A
EnGen- AGREEMENT WITH YOUR COACH - EnGen Scholarship Program Application process and forms: Scholarships Form New!
- Proof of Enrollment Letter: EnGen Enrollment_Letter
- The link to access the EnGen Chatbot is the AI chatbot. New!
- (English) FAQ page: https://getengen.com/faq-en
- (Spanish) FAQ page: https://getengen.com/faq-es
Pre-enrollment phone numbers
- Amazon - (888) 565-1510 (they can navigate to the English or Spanish number from here)
- CAEL - (929) 930-4476
- EdAssist - (240) 549-5864
- General - (877) 375-6609 - a catchall number for smaller clients
- Scholarship - (877) 760-4369
- Workforce Edge - (833) 766-9538
Other Resources for Coaches
- Folder to access coaching handbook approved documents: Coaching Handbook
- Link to reset learners’ passwords: Password Reset
- Waiting list: EnGen Scholarship - Waiting List
- Technical Bugs: Voxy Tickets to Report Bugs New!
- Teacher’s Feedback: Voxy Tickets Feedback Live Instruction
- EnGen Resource Center (ERC)
- How to Modify EnGen Certificates
Coaching Training Resources
- Career Pathways Training: Career Pathways - General Presentation for Coaches
- Recording on EnGen Methodology: Training with Katie (for Coaches) Trainings for Coaches
- My Study Time
- EnGen Proficiency Assessment
- Continuing Education & Career Growth Opportunity Research
Success Stories Process
HubSpot Training
Additional spreadsheets Coaches use for tracking data
- Criteria to Recommend Deactivation for all clients: Learners Recommended for Deactivation (Enrolled Before September 11th)
- Guild Learners who did not request to re-enroll but were still included in the re-enrollment list received from Guild, and learners who don't respond to any outreach. Use this Spreadsheet to track them: Re-enrollment Tracking Feb 2025 (Guild)
Amazon Specific
- US Pathways detailed sheet
- Amazon: Packages, EV Criteria & Pricing
- Career Choice Coaching - (Kaplan)
- Spreadsheet to track extra PC credits Coaches give to Amazon learners Amazon - learners who use all PCs.
- Amazon and Cael EV
- Instructions to deactivate accounts (Amazon, Scholarship): How to deactivate an account?
- Deadline extension deadline Amazon & CAEL EV deadline extension - Guidelines and Best Practices for Coaches
- Instructions to change the learners' package Instructions to change a learner’s program/package Amazon & CAEL
- Amazon Career Choice Program: Everything you need to know
- Kaplan and Amazon Career Choice
- The pre-enrollment number for English and other languages is (272) 200-4963, and for Spanish only (717) 882-5121
+ (888) 565-1510 (they can navigate to the English or Spanish number from here)
CAEL
EnGen / CAEL: Supplier Overview, 2024-2025
The pre-enrollment number for Cael (929) 930-4476
Guild Specific
URL for Guild learners to access their Guild accounts: Guild Login
Process document to submit escalations to Guild: Escalation Submission
FAQ- Guild Re-Enrollment/Enrollmentis + (Sample-Phone Call Guide)
Guild Learners who did not request to re-enroll but were still included in the re-enrollment list received from Guild, and learners who don't respond to any outreach. Use this Spreadsheet to track them: Re-enrollment Tracking Feb 2025 (Guild)
Penn Foster
Penn Foster’s High School + English Language Training Support Talking Points
Penn Foster List of Courses by Level.
Ed2Go
Ed2go (CDA) shows the List of Courses by Level
Ed2go (HVAC) shows the List of Courses by Level.
Homebridge
Coaching Performance Survey
Useful Reports
Has agreed to the Coaching Agreement
TRAINING TO ADD LEARNERS TO THE ADMIN PORTAL
Enrolling Learners/Editing Profiles
How to Edit a Learner Profile (PDF)
Enrolling Learners in the Admin Portal - Single or Multiple (video) (use if needed)
Tutorials and Answers to Frequently Asked Questions- EnGen YouTube Playlist
|
Name of Video |
Coach |
Link to Video |
Nombre del Video |
Coach |
Link |
|
|
1 |
How Can I Activate my Account? |
Car |
¿Cómo Activar tu cuenta de EnGen? |
Car |
||
|
2 |
How Can I Download the EnGen App on iPhone? |
Cat |
Cómo descargar la App de EnGen en mi Iphone? |
Adr |
||
|
3 |
How Can I Download the EnGen App on Android? |
Ken |
Como Descargar la app de EnGen en mi Android? |
Cam |
||
|
4 |
How Can I Sign Up for Live Sessions in the Learner Calendar (on my computer)? |
Cris |
¿Cómo puedo registrarme para sesiones en vivo en el Calendario de Estudiantes (en mi computador)? |
Pau |
||
|
5 |
How Can I Sign Up for Live Sessions in the Learner Calendar (on my Phone)? |
Anya |
¿Cómo puedo registrarme para sesiones en vivo en el Calendario de Estudiantes (en mi teléfono)? |
Sara |
||
|
6 |
How Can I Enroll in New Courses on my EnGen Platform? |
Mar |
¿Cómo puedo inscribirme en nuevos cursos en mi plataforma EnGen? |
Sara |
||
|
7 |
How Can I Enroll in New Courses on my EnGen App? |
Mar |
¿Cómo puedo inscribirme en nuevos cursos desde Mi App de EnGen? |
Van. |
||
|
8 |
How Can I Make Sure not to Miss my Live Classes (on my Phone)? |
Ken |
Tips para no perder tus clases en vivo de EnGen (desde tu teléfono) |
Ken |
||
|
9 |
How Can I Make Sure not to Miss my Live Classes (on my computer)? |
Ken |
Tips para no perder tus clases en vivo de EnGen (desde tu computador) |
Ken |
||
|
10 |
How to Troubleshoot to Fix Bugs on the App on Android? |
Ken |
Cómo Solucionar Problemas y Errores en la Aplicación Desde tu Dispositivo Android? |
Cam |
||
|
11 |
How to Troubleshoot to Fix Bugs on the App on Iphone? |
Alej |
Cómo Solucionar Problemas y Errores en la Aplicación Desde tu Dispositivo iPhone? |
Pau |
||
|
12 |
How Can I Reserve and Attend a Private Class (on my computer) |
Ann |
Video |
¿Cómo puedo reservar y asistir a una clase privada? (desde tu computadora) |
Gab |
|
|
13 |
How Can I Reserve and Attend a Private Class (on my Phone) |
Ann |
Video |
¿Cómo reservar y asistir a una clase privada (desde tu celular)? |
Gab |
|
|
14 |
How Can I Reserve and Attend a Group Class (on my computer)? |
Anya |
Xoch |
|||
|
15 |
How Can I Reserve and Attend a Group Class (on my phone)? |
Gae |
Video |
Gab |
||
|
16 |
What's the Difference Between Private Classes, Group Classes, and Workshops? |
Ken |
|
Diferencias entre Clases privadas, Clases de grupo y Talleres |
Car |
|
|
17 |
How to understand and change the Time Zone (on my computer) |
Cam |
¿Cómo puedo ver y cambiar mi zona horaria en EnGen (en mi computador?) |
Cam |
||
|
18 |
How to understand and change the Time Zone (on my phone) |
Cam |
¿Cómo puedo ver y cambiar mi zona horaria en EnGen (en mi teléfono)? |
Cam |
||
|
19 |
Troubleshooting strategies for browser/web version |
Xoch |
Estrategias para solucionar problemas en el navegador web |
Lor |
||
|
20 |
How to download or print your certificate after Proficiency Assessment (PA) |
Cam |
Cómo descargar o imprimir su certificado después de la Evaluación de Competencia (PA) |
Cam |